Services

To better serve local customers, Rilon has set up branches and entrusted agents for local services around the world. We offer professional pre-sales consultation, specialized technical training, and perfect after-sales services to satisfy customers.

We will try our best to meet customer requirements. Here, we make the following commitments.
1. Rilon will continuously improve quality assurance system and strictly comply with production and inspection standards. We will fulfill the contract terms and obligations and ensure timely delivery.
2. A 12-month warranty period is provided for the welders and cutters we sell. Within this period, we are responsible for the repair, replacement, refund and even compensation of the products.
3. According to customer needs, we can offer training, technical consultation, and quality follow-up service.
4. Original accessories are available at Machinetoolsemart, Click here to buy!
5. Service points are available at all over the nation, Customer can make a service at nearest service point, otherwise we can help you to reach nearest service point.
6. Accessories free replacement policy also available. ** tc apply

Service Statement
1. Scope of Free Service
a. The product itself has design or quality problems.
b. The welding or cutting machine is unable to work properly due to its own reasons within the warranty period.
c. Before complete the warranty period 12 months better to make a service for all machines and accessories, its available for authorized dealers only.
Note: In a large-scale project, service fees are determined according to the consensus reached by both sides.